[mfm-list]Compressor won't open in one MacOS account
Ron Dawson
macfilmmakers@lists.macfilmmakers.com
Sat, 12 Apr 2008 18:12:47 -0700
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Hey Windsor,
Thanks so much for the detailed suggestion. I'm writing from my local apple
store where a Mac tech suggested something similar. He told me to remove th=
e
Compressor folder from the App Support directory and try relaunching. When =
I
get home, I'll try both.
I'll keep y'all apprised.
Thanks
On Sat, Apr 12, 2008 at 4:28 PM, Windsor Smith <WindsorS@mindspring.com>
wrote:
>
> Ron,
>
> Whenever a Mac application consistently crashes upon launch and I can't
> figure out why, the first thing I do is create a clean, new test account,
> log in to it, and try to launch the app from there. (You've effectively
> already done this step.) If the app launches properly in one account but =
not
> another, then a likely culprit is some corrupted preference file or
> application support file buried in the home folder/directory of the
> problematic account.
>
> At that point I start either trashing (followed by "Empty Trash") the
> .plist files in the problematic account which are related to the app, or =
at
> least moving them somewhere other than the folder where they usually resi=
de,
> such as the desktop. Those .plist files are usually in
> ~/Library/Preferences, often with a file name that looks like
> "com.<company>.<application>....plist". (Note: Tilde '~' is Unix shorthan=
d
> for an account's home directory; for example, ~/Library in my own account
> would be /Users/windsor/Library.)
>
> If the app still crashes on launch then I perform the same procedure with
> any other application support files I can find which appear to be both
> related to the crashing app, and also specific to the problematic account=
.
> If they exist, they're probably in ~/Library/Application Support.
>
> BTW, I think in most cases you can navigate a Finder window to ~/Library
> and simply do a local file name search (using the app name as the search'=
s
> keyword) to find some likely suspects, but, when I tried that just now, t=
he
> search results mysteriously omitted many of the Compressor files that I k=
now
> exist, including the .plist files; I have no idea why.
>
> Anyway, that approach has fixed launch problems for me at least three
> times in the past; hope it works for you.
>
> -- Windsor Smith
> -- Producer/Director/Editor "Parents, Families & Friends" (cable access)
>
>
>
> On Apr 12, 2008, at 09:20, Ron Dawson wrote:
>
> So, I have a new twist with my FCS woes. I reinstalled Final Cut Studio
> update and that fixed my previous problem of it bailing out on launch.
> That's the good news. The bad news is that now Compressor won't open when
> I'm logged into my main OS account. I just hangs. When I log into the oth=
er
> OS account, it opens fine. Any bright ideas? I ran repair permissions.
>
> stats:
> FCP 6.0.2
> Compressor 3.0.3
>
>
> --
> Ron Dawson, Creative Director
> (408) 884-1497 ext. 705
> http://www.cinematicstudios.com
>
> Ron Dawson makes the EventDV 25, one of 25 Top Videographers in Industry
> as voted by our peers:
> http://www.eventdv.net/downloads/2007EventDV25.pdf
>
> New promo video and website solutions by Cinematic Studios and liveBooks:
> http://livebooks.com/packages/luminance
>
> Look into these other great resources from Cinematic Studios:
> =95 Video Services for Pro Photographers:
> http://www.cinematicstudios.com/prophoto
> =95 Small Business Tips: http://www.cinematicstudios.com/blog
> =95 Inspirational Audio Podcasts for Pro Photographers and Filmmakers:
> http://www.fstopbeyond.com
> =95 Personal Event Video Production: http://www.milestonemomentfilms.com
>
>
>
--=20
Ron Dawson, Creative Director
(408) 884-1497 ext. 705
http://www.cinematicstudios.com
Ron Dawson makes the EventDV 25, one of 25 Top Videographers in Industry as
voted by our peers:
http://www.eventdv.net/downloads/2007EventDV25.pdf
New promo video and website solutions by Cinematic Studios and liveBooks:
http://livebooks.com/packages/luminance
Look into these other great resources from Cinematic Studios:
=95 Video Services for Pro Photographers:
http://www.cinematicstudios.com/prophoto
=95 Small Business Tips: http://www.cinematicstudios.com/blog
=95 Inspirational Audio Podcasts for Pro Photographers and Filmmakers:
http://www.fstopbeyond.com
=95 Personal Event Video Production: http://www.milestonemomentfilms.com
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Hey Windsor,<div><br></div><div>Thanks so much for the detailed suggestion.=
I'm writing from my local apple store where a Mac tech suggested somet=
hing similar. He told me to remove the Compressor folder from the App Suppo=
rt directory and try relaunching. When I get home, I'll try both.</div>
<div><br></div><div>I'll keep y'all apprised.</div><div><br></div><=
div>Thanks</div><div><br><div class=3D"gmail_quote">On Sat, Apr 12, 2008 at=
4:28 PM, Windsor Smith <<a href=3D"mailto:WindsorS@mindspring.com">Wind=
sorS@mindspring.com</a>> wrote:<br>
<blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1p=
x #ccc solid;padding-left:1ex;"><div style=3D"word-wrap:break-word"><div><b=
r></div><div>Ron,</div><div><br></div><div>Whenever a Mac application consi=
stently crashes upon launch and I can't figure out why, the first thing=
I do is create a clean, new test account, log in to it, and try to launch =
the app from there. (You've effectively already done this step.) If the=
app launches properly in one account but not another, then a likely culpri=
t is some corrupted preference file or application support file buried in t=
he home folder/directory of the problematic account.</div>
<div><br></div><div>At that point I start either trashing (followed by &quo=
t;Empty Trash") the .plist files in the problematic account which are =
related to the app, or at least moving them somewhere other than the folder=
where they usually reside, such as the desktop. Those .plist files are usu=
ally in ~/Library/Preferences, often with a file name that looks like "=
;com.<company>.<application>....plist". (Note: Tilde '=
~' is Unix shorthand for an account's home directory; for example, =
~/Library in my own account would be /Users/windsor/Library.)</div>
<div><br></div><div>If the app still crashes on launch then I perform the s=
ame procedure with any other application support files I can find which app=
ear to be both related to the crashing app, and also specific to the proble=
matic account. If they exist, they're probably in ~/Library/Application=
Support.</div>
<div><br></div><div>BTW, I think in most cases you can navigate a Finder wi=
ndow to ~/Library and simply do a local file name search (using the app nam=
e as the search's keyword) to find some likely suspects, but, when I tr=
ied that just now, the search results mysteriously omitted many of the Comp=
ressor files that I know exist, including the .plist files; I have no idea =
why.</div>
<div><br></div><div>Anyway, that approach has fixed launch problems for me =
at least three times in the past; hope it works for you.</div><div><br></di=
v><font color=3D"#888888"><div>-- Windsor Smith</div><div>-- Producer/Direc=
tor/Editor "Parents, Families & Friends" (cable access)</div>
</font><div><div></div><div class=3D"Wj3C7c"><div><br></div><div><br></div>=
<br><div>On Apr 12, 2008, at 09:20, Ron Dawson wrote:<br><blockquote type=
=3D"cite">So, I have a new twist with my FCS woes. I reinstalled Final Cut =
Studio update and that fixed my previous problem of it bailing out on launc=
h. That's the good news. The bad news is that now Compressor won't =
open when I'm logged into my main OS account. I just hangs. When I log =
into the other OS account, it opens fine. Any bright ideas? I ran repair pe=
rmissions.<br>
<br>stats:<br>FCP 6.0.2<br>Compressor 3.0.3<br><br clear=3D"all"><br>-- <b=
r>Ron Dawson, Creative Director<br>(408) 884-1497 ext. 705<br><a href=3D"ht=
tp://www.cinematicstudios.com" target=3D"_blank">http://www.cinematicstudio=
s.com</a><br>
<br>Ron Dawson makes the EventDV 25, one of 25 Top Videographers in Industr=
y as voted by our peers:<br> <a href=3D"http://www.eventdv.net/downloads/20=
07EventDV25.pdf" target=3D"_blank">http://www.eventdv.net/downloads/2007Eve=
ntDV25.pdf</a><br>
<br>New promo video and website solutions by Cinematic Studios and liveBook=
s:<br><a href=3D"http://livebooks.com/packages/luminance" target=3D"_blank"=
>http://livebooks.com/packages/luminance</a><br> <br>Look into these other =
great resources from Cinematic Studios:<br>
=95 Video Services for Pro Photographers: <a href=3D"http://www.cinematicst=
udios.com/prophoto" target=3D"_blank">http://www.cinematicstudios.com/proph=
oto</a><br>=95 Small Business Tips: <a href=3D"http://www.cinematicstudios.=
com/blog" target=3D"_blank">http://www.cinematicstudios.com/blog</a><br>
=95 Inspirational Audio Podcasts for Pro Photographers and Filmmakers: <a =
href=3D"http://www.fstopbeyond.com" target=3D"_blank">http://www.fstopbeyon=
d.com</a><br>=95 Personal Event Video Production: <a href=3D"http://www.mil=
estonemomentfilms.com" target=3D"_blank">http://www.milestonemomentfilms.co=
m</a></blockquote>
</div><br></div></div></div></blockquote></div><br><br clear=3D"all"><br>--=
<br>Ron Dawson, Creative Director<br>(408) 884-1497 ext. 705<br><a href=3D=
"http://www.cinematicstudios.com">http://www.cinematicstudios.com</a><br><b=
r>
Ron Dawson makes the EventDV 25, one of 25 Top Videographers in Industry as=
voted by our peers:<br><a href=3D"http://www.eventdv.net/downloads/2007Eve=
ntDV25.pdf">http://www.eventdv.net/downloads/2007EventDV25.pdf</a><br><br>
New promo video and website solutions by Cinematic Studios and liveBooks:<b=
r><a href=3D"http://livebooks.com/packages/luminance">http://livebooks.com/=
packages/luminance</a><br><br>Look into these other great resources from Ci=
nematic Studios:<br>
=95 Video Services for Pro Photographers: <a href=3D"http://www.cinematicst=
udios.com/prophoto">http://www.cinematicstudios.com/prophoto</a><br>=95 Sma=
ll Business Tips: <a href=3D"http://www.cinematicstudios.com/blog">http://w=
ww.cinematicstudios.com/blog</a><br>
=95 Inspirational Audio Podcasts for Pro Photographers and Filmmakers: <a h=
ref=3D"http://www.fstopbeyond.com">http://www.fstopbeyond.com</a><br>=95 Pe=
rsonal Event Video Production: <a href=3D"http://www.milestonemomentfilms.c=
om">http://www.milestonemomentfilms.com</a>
</div>
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